Frockline takes your privacy seriously
Privacy Policy
At Frockline, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
1. What Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, phone number
- Order information: Shipping address, billing address, order history
- Uploaded files: PDF sewing patterns and related documents
- Payment details: Processed securely via third-party providers (we do not store credit card information)
- Website usage data: IP address, browser type, pages visited, and cookies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchases or inquiries
- Improve our website and services
- Send occasional updates or promotions (only if you opt in)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
Trusted service providers (e.g., payment processors, shipping partners)
Legal authorities if required by law
All third parties are required to handle your data in accordance with the Privacy Act 2020.
4. Data Storage and Security
Your data is stored securely on servers located in New Zealand and/or trusted international providers with equivalent data protection standards. We implement appropriate technical and organisational measures to protect your data from unauthorized access, loss, or misuse.
5. Cookies and Tracking
We use cookies to:
Improve your browsing experience
Track website performance and usage (e.g., via Google Analytics)
You can manage cookie preferences through your browser settings.
6. Your Rights
Under the Privacy Act 2020, you have the right to:
Access the personal information we hold about you
Request corrections to your information
Withdraw consent for marketing communications
To exercise these rights, contact us at info@frockline.co.nz.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this policy or your data, please contact: